Welcome To Oakmount Law Solicitors
We are a law firm that provides an excellent legal service to our clients. Our team is experienced, approachable, dynamic and accessible. We have a well balanced relationship with our clients who have appreciated and benefited from our unique approach to dealing with their legal matters.
Here at Oakmount Law we cover a diverse spectrum of legal areas which makes us ideal for personal and commercial clients. We can handle all your legal affairs without you having to go to the effort of appointing several different law firms.
We understand that for many clients having to go through the process of dealing with a legal matter can be daunting and stressful. We are here to make the process as client friendly as possible and to be there step by step until we reach the clients desired outcome.
CALL US ON: 01204 267777
Meet the Team
ARFAT KHAN LLB
Job Title: Solicitor / Director
Specialism: Property Law, Conveyancing, Litigation, Personal injury
Years of Experience: 18 years +
Arfat qualified as a Solicitor in February 2013 and has worked within the legal industry
He has a wealth of experience in complex Litigation matters,
high net value personal injury claims, and property transactions which include residential
conveyancing and commercial leases.
Arfat has clientele from across the UK and manages and supervises the property department. He is very attentive to his clients and work and is well known for providing a both friendly, transparent and professional service.
In his spare time, Arfat enjoys spending time with his family and is a keen tennis player, representing his local tennis team.
SUFAR KHAN LLB
Job Title: Solicitor / Director
Sufar specialises in personal injury claims and in particular has vast experience in dealing with Road Traffic Accident claims.
What We Do
Please see below to discover what services we offer
We specialise in drafting and reviewing commercial leases. We act for Landlords and tenants and have dealt with commercial leases across all business industries.
We can also assist you with the negotiating of the heads of terms to secure the best possible commercial lease agreement.
Our experienced Commercial team work in partnership with you in order to tailor the level of support needed for your business.
We pride ourselves on our high level of service and ensure that we have a thorough understanding of your business.
Whether we are advising you on commercial contracts, intellectual property, or restructuring your infrastructure, Oakmount Law will offer you tailored advice in a cost effective manner that will ensure you are kept informed at every stage of your legal issue.
Being the victim of a criminal act can be extremely distressing, but when an assault leaves a lasting injury it can be hard to know where to turn.
If you have sustained an injury as a result of a criminal act the government have put in place legislation that can entitle the victim to compensation.
Oakmount law have an experienced team that will guide you through the process and ensure that you receive the best possible compensation, whether that involves organising specific rehabilitation for your needs our representing you in a CICA appeal.
We have dealt with all types of claims ranging from home insurance policy cover disputes to pursuing claims against car dealers for breach of contract.
We have a specialised team, who have many years experience in dealing with civil matters for both personal and commercial clients. The team have dealt with matters which have been heard at the County Court as well as at the High Court.
We have a highly experienced Personal Injury team, who have dealt with a wide range of cases over many years.
We pride ourselves on providing a high level of service and ensuring you are kept informed of the progress of our case at all times.
We are aware of the ways in which insurance companies can oppose personal injury claims and our legal team endeavours to provide you with the result you deserve.
How to a make a complaint
We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service. However, if our clients would like to discuss how the service to them could be improved, the level of their bill, or should there be any aspect of our service with which they are not satisfied, we ask them to please contact the person in our firm responsible for complaints handling: Arfat Khan, Solicitor and Director on 01204 26 7777 ; Email – firstname.lastname@example.org or by post to Arfat Khan, Oakmount Law Solicitors, 114 St Helens Road, Bolton, BL3 3PJ.
We are committed to high quality legal advice and client care and are keen to resolve any concerns as soon as possible and in order to do this, will follow our complaints handling procedure.
Our complaints procedure is as follows:
If they have not already done so, we ask our clients to let us know the full nature of the problem.
Our Complaints Handling Representative will write to the client acknowledging their complaint within five working days. In this letter, we shall confirm what happens next.
Our complaints Handling Representative shall then investigate the matter by reviewing the matter file and speaking to the member of staff concerned within five working days of acknowledging receipt of the complaint. If, for some reason, the matter cannot be investigated in this timeframe, then we will write to the client notifying them of this together with the reason why and giving a revised timescale. Once the investigation has been completed, our Complaints Handling Representative shall invite the client to a meeting to discuss the issue(s) they have raised and hopefully resolve the complaint. This meeting will take place within fourteen days of sending the acknowledgement letter to the client. Following the meeting, our Complaints Handling Representative shall write to the client within five working days of the meeting to confirm the discussion and the solution agreed upon.
If the client does not want to or is unable to attend such a meeting (or the meeting is not necessary), we will be happy to send the client a detailed, written response, including the proposed solution, within fourteen working days of sending the letter acknowledging receipt of the complaint.
If the client is satisfied with our response following the above steps, that will be the end of the matter. However, if the client is not satisfied, they will be invited to contact our Complaints Handling Representative again and he will arrange for another Partner/Director, (Sufar Khan), who is unconnected with the matter to review the decision. He will write to the client within fourteen days of receiving the request with confirmation of the firm’s final position in relation to the complaint, outlining the reasons and any final redress that is offered.
Step Five: Other avenues
Clients must always try complaining to us first. In most cases they will not be able to take their complaint further without allowing us the opportunity to put things right.
We are permitted a minimum of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then our clients are advised that they may ask the Legal Ombudsman to consider the complaint.
Clients are free to refer any complaint about our work, fees or level of service but there are some conditions and time limits. Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of the client having received a final written response from us about their complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which the client is complaining occurring; or within three years from when the client should have known about or become aware that there were grounds for complaint. The Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.
For further information, please contact the Legal Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.
Please do be aware that if you are a business (other than a micro-enterprise), charity or club with an annual income of more than £1 million or a trustee of a trust with an asset value of more than £1 million you cannot use the Legal Ombudsman to consider your complaint.
Solicitors Regulation Authority
If someone thinks a solicitor might be dishonest or you have concerns about their ethics or integrity, they have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role and the means to make a complaint, please contact the SRA on 0370 606 2555 or visit: https://www.sra.org.uk/consumers/problems/report-solicitor.page#report
Alternative Complaints Bodies
Alternative complaints bodies (such as ProMediate, further details of which can be found at www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both parties agree to use such a scheme. However, we need to advise you that we do not agree to use an additional complaints scheme in addition to or instead of the redress offered by the Legal Ombudsman.
Online Dispute Resolution
The European Commission has established an Online Dispute Resolution (ODR) Platform. It is specifically designed to help clients resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the EU. If we have entered into a contract with you and/or you became our client of our firm by electronic means (such as by e-mail or online) then you may be entitled to use this platform. The ODR Platform can be found here: https://ec.europa.eu/consumers/odr. Any queries about this platform should be sent to us using the email address noted below.
For further information about our complaints handling procedures, please do not hesitate to contact Arfat Khan, Solicitor and Director on 01204 26 7777 ; Email – email@example.com or by post to Arfat Khan, Oakmount Law Solicitors, 114 St Helens Road, Bolton, BL3 3PJ.